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Conn Law, PC is investigating companies that use AI-generated voices, artificial voices, or prerecorded voice messages to make unwanted calls to consumers.
Federal law restricts certain calls made using artificial or prerecorded voices. These protections can apply to calls made to cell phones and to residential telephone lines. In 2024, the Federal Communications Commission confirmed that AI-generated voices are covered by the TCPA’s restrictions on “artificial or prerecorded voice” calls. (https://www.fcc.gov/document/fcc-confirms-tcpa-applies-ai-technologies-generate-human-voices)
We are especially interested in hearing from consumers who received unwanted AI voice or automated voice calls advertising or promoting products or services, including insurance, loans, debt relief, solar, home services, auto warranties, healthcare plans, legal services, financial advice, tax relief, or similar offers.
If you received an unwanted call from a voice that sounded automated, artificial, prerecorded, robotic, or AI-generated, you may have legal rights.
Description of the Problem
Companies are increasingly using AI voice technology to contact consumers. These calls may sound almost human. The voice may pause, respond to basic questions, use your name, or claim it is “calling you back.” Some AI voice calls ask screening questions and then transfer the consumer to a live sales representative.
But just because the voice sounds human does not mean the call is lawful.
The Telephone Consumer Protection Act, often called the TCPA, restricts certain calls made with artificial or prerecorded voices. For residential lines, the FCC’s rules specifically restrict artificial or prerecorded voice calls that include or introduce an advertisement or constitute telemarketing unless the caller has the required consent. The rules also contain exemptions for certain non-commercial, non-telemarketing, nonprofit, and healthcare-related calls, but those exemptions are limited and may include numerical limits and opt-out requirements.
We are investigating whether companies are using AI voice technology to make sales and marketing calls to consumers who never agreed to receive them.
What Are AI Voice Calls?
An AI voice call may include a voice that:
- Sounds like a real person, but slightly unnatural
- Uses awkward pauses, delays, or unusual timing
- Responds to simple questions in a scripted way
- Claims it is calling you back, even though you never requested a call
- Asks qualifying questions before transferring you to a live person
- Leaves a voicemail that sounds artificial, prerecorded, or computer-generated
- Promotes a product, service, appointment, consultation, quote, or sales opportunity
Some consumers immediately recognize that the voice is artificial. Others may only realize something was wrong after the voice repeats itself, pauses oddly, ignores questions, or transfers the call to a live agent.
Warning Signs of a Potential TCPA Violation
You may have been affected if:
- You received a call on your cell phone or residential phone line from an automated, artificial, prerecorded, or AI-generated voice
- The call advertised, promoted, or offered a product or service
- You did not give the company permission to call you
- The caller claimed you requested information, but you did not
- The call asked questions and then transferred you to a live person
- The call came from a company you had never done business with
- You received multiple similar calls
- The caller left an automated or AI-sounding voicemail
- You asked the caller to stop, but the calls continued
- You are on the National Do Not Call Registry and still received sales calls
Common Types of Calls We Are Investigating
Conn Law, PC is interested in hearing from consumers who received AI voice, artificial voice, or prerecorded sales calls about:
- Health insurance or health plans
- Medicare, final expense, or life insurance
- Mortgage refinancing or cash-out loans
- Personal loans or debt relief
- Hiring a financial advisor
- Solar panels or home improvement
- Auto warranties or vehicle service contracts
- Real estate or home-buying services
- Legal services or mass tort advertising
- Tax relief or credit repair
- Financial products or investment opportunities
- Any other sales or marketing offer
This investigation is not limited to any one industry. We are looking for companies using AI or artificial voices to call consumers without proper consent.
What Information Should You Save?
If you received one of these calls, try to preserve:
- Screenshots of your call log
- The phone number that called you
- The date and time of the call
- Any voicemail left by the caller
- The name of the company mentioned during the call
- The name of any live agent or company you were transferred to
- Text messages or emails connected to the call
- Any recording of the call, if you have one
- Notes about what the AI voice said
- Any webpage, form, quote request, or online ad that the caller claimed gave them permission to contact you
Even if you do not know the name of the company that placed the call, you may still have a claim. Sometimes the company responsible can be identified through the phone number, voicemail, transfer, website, sales representative, or product being marketed.
And you can always ask the voice, “are you AI?”
Did You Receive an AI Voice Sales Call Without Permission?
Conn Law, PC is investigating potential TCPA claims involving unwanted AI-generated, artificial, or prerecorded voice calls.
If you received an unwanted AI voice call, automated voice call, or prerecorded sales call on your cell phone or residential phone line, contact Conn Law, PC for a free consultation.
You can call us at 877-421-9759 or fill out the intake form below.